Internet Access
I cannot access the Internet.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide.
• Make sure the WAN port is connected to a broadband modem or router with Internet access. Your computer and the Zyxel Device should be in the same subnet.
• Make sure you entered your ISP account information correctly in the WAN screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
• If you are trying to access the Internet wirelessly, make sure the WiFi settings in the WiFi client are the same as the settings in the AP.
• Disconnect all the cables from your Zyxel Device, and follow the directions in the Quick Start Guide again.
• If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the Zyxel Device), but my Internet connection is not available anymore.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide.
• Reboot the Zyxel Device by disconnecting and re-connecting the power adapter or cord.
• If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
• There might be a lot of traffic on the network. Look at the LEDs. If the Zyxel Device is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications.
• Check the signal strength. If the signal strength is low, try moving the Zyxel Device closer to the AP if possible, and look around to see if there are any devices that might be interfering with the WiFi network (for example, microwaves, other WiFi networks, and so on).
• Reboot the Zyxel Device by disconnecting and re-connecting the power adapter or cord.
• If the problem continues, contact the network administrator or vendor.