Help
Online documents
Click Help > Online documents to view the documentation for NCC and NCC-compatible devices. For example, to view the Security Firewall Series configuration and hardware information, locate the documents under Security Appliance.
Help > Online documents
The following summarizes how to navigate the online document screen. The online document screen is divided into these parts:
Online Document Overview
• A – Hide/Show the Contents Menu/Index
• B – Contents Menu
• C – Index
• D – Search Bar
• E – Navigation Buttons
• F – Google Translate Button
• G – Download Content PDF Button
• H – Content Page
The following table shows the description of the online document parts.
Label | Description |
|---|---|
A | Click to hide or show the contents menu and Index. |
B | This shows a menu of the content topics. Click a topic heading to display its content in the main screen. |
C | Click this to show the Index panel. Click an index entry to view its description. |
D | Enter a keyword to search and display the related section(s) in the online document. |
E | These are the navigation buttons. • Click the Previous button to display the previous chapter in the online document. • Click the Next button to display the next chapter in the online document. • Click the Home button to display the first chapter in the online document. |
F | Click this to view the translated content page. You can click Google Translate anywhere in a content page, but you must be at the top of the content page to choose a language. The bottom right of the content page has a ‘Back to top’ arrow to get there. |
G | Click this to download content in a PDF file. You must be at the top of the content page to click the PDF icon. |
H | The content of the online document is displayed here. |
Troubleshooting Tips
To find suggestions to solve problems you might encounter with NCC and Nebula Devices, go to Troubleshooting for more information.
Firewall Information
Click Help > Support tools > Firewall information to view information required for firewall rules to allow management traffic between NCC and Nebula Devices on your sites. Click Export to export the information to a CSV or XML file.
The Firewall Information page for a Security Gateway will show its FQDN (fully qualified domain name) and service ports. The FQDN is the complete domain name of Nebula Cloud Management on the Internet.The following table shows the sample information required for firewall rules at the time of writing.
service | fqdn | ip address | port | protocol |
|---|---|---|---|---|
Nebula Cloud Management (NETCONF) | d.nebula.zyxel.com | 34.247.112.130, 52.210.12.1, 52.48.115.44, 54.73.103.137, 63.32.141.172, 63.35.107.114 | 4335 / 6667 | TCP |
Nebula Cloud Management | s.nebula.zyxel.com | Dynamic | 443 | TCP |
Network Time Protocol | *.pool.ntp.org | Dynamic | 123 | UDP |
Nebula Cloud Management (Zero Touch Provisioning) | d-a.nebula.zyxel.com | Dynamic | 443 | TCP |
Nebula Cloud Management (Configure related service for USG FLEX series) | d-cp.nebula.zyxel.com | 34.254.181.105, 52.212.114.133 | 4335 | TCP |
Nebula Cloud Management (Monitor related service for USG FLEX series) | d-mp.nebula.zyxel.com | 52.18.204.70, 54.220.154.85, 63.34.155.16 | 443 | TCP |
Data Policy
Click Help > Support tools > Data Policy to view and download NCC GDPR data policy, privacy policy, and terms of use.
Help > Support tools > Data Policy
Device Function Table
Click Help > Support tools > Device function table to view a list of NCC-compatible Access Points, Switches, Security Gateway, and Security Firewall devices at the time of writing. The table also includes which features each Nebula Device supports.
Help > Support tools > Device function table
Support Forum
Click Help > Still need help? > Support community to go to Zyxel Nebula Community, where you can get the latest Nebula information and have conversations with other people by posting your messages.
Support Request
If you need Zyxel customer support to help you find answers and/or solve problems, you can submit a ticket through the NCC.
It is suggested that you check this user’s guide first to seek help and then go to the Zyxel Nebula Community before you use this screen to send a ticket.Click Help > Still need help? > Support request to access this screen. The screen varies depending on whether you select to view the ticket details or create a new ticket.
Direct Support for opening a ticket to get direct assistance from the Nebula technical support team is only available for Nebula Pro Pack license.Help > Still need help?: Support request
The following table describes the labels in this screen.
Label | Description |
|---|---|
Zyxel Support Access Invite Zyxel support as administrator | Select ON to allow the Zyxel customer support account to access your organization temporarily, so that they can help check your configurations and log messages. At the time of writing, the support account will be deactivated automatically after 21 days. You can set the number of days, or select Never. If you select ON, you can click here to change the support account’s name and access right to the organization and sites. |
My Cases | |
 | Click this button to reload the data-related frames for this section on the page. |
Open/Closed | Select to view the details about the tickets that are still open or closed. |
Case Number | This shows the number of the eITS ticket. |
Created | This shows the first date and time the ticket was created. |
Last Updated | This shows the last date and time the ticket was updated. |
Creator | This shows the account name of the administrator that created this ticket. |
Subject | This shows the subject of the ticket. |
Priority | This shows the severity level of the ticket. |
Status | This shows whether the ticket is open or closed. |
Engineer | This shows the name of the support person who handles the ticket. |
New Case | Click this button if you want to issue a new ticket. The following fields then appear allowing you to provide the necessary information and describe the issue encountered. |
Subject | Enter the subject of the ticket. |
Carbon Copy (CC) | Enter the email address of the person you would like to receive a copy of the case. |
Device | Select the NCC or the name of the Nebula Device that cannot work properly. |
Issue Description | Enter a complete and detailed description of your issue. |
Priority | Select the severity level of the ticket. Click the Definition of priority link to see how to correctly identify a ticket’s severity level. This can help to get your problem solved quickly. |
Add Another File | Click this button to upload another file. |
Choose File/Browse... | Click this button to locate the file you want to upload for reference. |
Delete | Click this button to remove the file you just uploaded before submitting the ticket. |
Cancel | Click this button to close the New Case section without saving. |
Submit | Click this button to send your ticket to the Zyxel customer support. |