Firmware Upgrades
Use these screens to upgrade the firmware or schedule firmware upgrades for Nebula Devices in different organizations and different sites. Click MSP > MSP cross-org manage > Firmware upgrades to access the screens.
Schedule Upgrades Screen
Use this screen to view or schedule firmware upgrade for Nebula Devices within each organization and site. You can set different schedules for each Nebula Device models. Click MSP > MSP cross-org manage > Firmware upgrades > Schedule upgrades to access this screen.
MSP > MSP cross-org manage > Firmware upgrades > Schedule upgrades
You can select Nebula Devices by firmware status and availability, device type, by organization and by site. For example, you can upgrade all model C Switches in Organization A and all model D APs in Organization B with Critical firmware status. Select Critical in Firmware status, Switches + Access points in Device type, A + B in Organization, then click Search.
Click the Site to view the Site-wide > Configure > Firmware management screen.
This is a MSP Pack feature. If your MSP Pack license expires, scheduled firmware upgrades will still run.Firmware Upgrade Priority
NCC prioritizes the different Nebula Device firmware upgrade schedules from highest to lowest as follows:
1. Individual Nebula Device upgrade schedule (set at MSP > MSP cross-org manage > Firmware upgrades > Schedule upgrades).
2. Individual Nebula Device upgrade schedule (set at Organization-wide > Organization-wide manage > Firmware management > Devices).
3. MSP, organization-wide or site-wide upgrade schedule. If you set all 3, the most recently set takes priority.
4. NCC default per-device upgrade schedule and default site-wide upgrade schedule. The default upgrade schedule is 14 days after new firmware is released.
2. Individual Nebula Device upgrade schedule (set at Organization-wide > Organization-wide manage > Firmware management > Devices).
3. MSP, organization-wide or site-wide upgrade schedule. If you set all 3, the most recently set takes priority.
4. NCC default per-device upgrade schedule and default site-wide upgrade schedule. The default upgrade schedule is 14 days after new firmware is released.
The following table describes the labels in this screen.
Label | Description |
|---|---|
Firmware status | You can filter to display specific Nebula Devices by their firmware status. By default, only the Nebula Devices with the Critical firmware status are displayed. Select Good to display the Nebula Devices running a stable firmware and no immediate action is required. Select Warning to display the Nebula Devices with a newer firmware available and immediate action is recommended. The newer firmware may contain security enhancements, features, and performance improvements. Select Critical to display the Nebula Devices with a newer firmware available and immediate action is required. The existing firmware may have security vulnerabilities or lack key performance improvements. Select Custom to display the Nebula Devices running a firmware with specialized features unavailable to the general public. |
Availability | Select to show the Nebula Devices with Up to date firmware, or with firmware update available for the Nebula Device (Upgrade available), or with a specific version of firmware installed by Zyxel customer support (Locked). By default, all available firmware is displayed (Any). |
Device type | Select the type of Nebula Device. By default, all the Nebula Devices are displayed (Any). |
Organization | Select an organization(s) managed by the MSP account. By default, all the organizations are displayed (Any). |
Site | Select a site(s) in your organization. By default, all the sites are displayed (Any). |
Search | Click this button after specifying your filter criteria in the Firmware status, Availability, Device type, Organization and Site fields. |
Upgrade Now | Click this to upgrade the firmware on all selected organizations immediately. This button is selectable only when firmware update is available for the Nebula Devices for the selected organizations. |
Schedule | Click this to run the wizard to set a specific date and time to upgrade the Nebula Devices firmware on the selected organizations. After running the wizard, the Scheduled tasks screen appears with the schedule you set. Nebula Devices are upgraded according to the time zone of the site they are in. |
Export | Click this button to save the firmware schedule upgrade list as a CSV or XML file to your computer. |
| Drag the following column headings to change the order. Click the column heading to change the sorting, ascending or descending order. | |
* | Click this to select all the rows in this table. |
Organization | This shows which organization the Nebula Device is in. |
Site | This shows which site the Nebula Device is in. Click the site name to go to the site’s Firmware management: Overview. |
Device type | This shows the type of Nebula Device. |
Model | This shows the model name of the Nebula Device. |
# of devices | This shows the number of aggregated Nebula Device models in the organization for a particular upgrade schedule. For example, 10 NWA50AX in organization A will display as ‘10’ in this field. |
Current firmware | This shows the version number of the firmware the Nebula Device is currently running. It shows N/A when the Nebula Device goes offline and its firmware version is unavailable. |
Firmware status | This shows the status of the Nebula Device’s firmware. • Good: The Nebula Device is running a stable firmware and no immediate action required. • Warning: A newer firmware is available for the Nebula Device, and immediate action is recommended. The newer firmware may contain security enhancements, features, and performance improvements. • Critical: A newer firmware is available for the Nebula Device, and immediate action is required. The existing firmware may have security vulnerabilities or lack key performance improvements. • Custom: The Nebula Device is running a firmware with specialized features unavailable to the general public. |
Availability | This shows whether the firmware on the Nebula Device is Up to date, there is firmware update available for the Nebula Device (Upgrade available), or Zyxel customer support has installed a specific version of firmware (Locked). |
 | Click this icon to show and hide columns in the table. |
Bulk Firmware Upgrade Wizard
Use this wizard to set a specific date and time to upgrade firmware to the selected Nebula Devices. Follow the steps below to use the wizard.
1 Click MSP > MSP cross-org manage > Firmware upgrades > Schedule. Select the Target firmware version, then click Next.
2 You can set a time to upgrade firmware for your Nebula Devices to overwrite the site-wide settings by selecting Upgrade now to upgrade immediately. If you do not want to upgrade the firmware immediately, you can choose Upgrade at to set up a specific date and time for a one time upgrade. The date and time are based on the site’s local time zone. Then, click Next.
3 The Summary screen appears. Click Finish to exit the wizard.
Scheduled Tasks Screen
Use this screen to change/reset to default the firmware upgrade schedule for the Nebula Devices. Click MSP > MSP cross-org manage > Firmware upgrades > Scheduled tasks to access this screen.
You can change a scheduled task anytime before execution. After execution scheduled task(s) are removed.Changes to the Site-wide > Configure > Firmware management settings will be applied automatically to the Scheduled tasks screens. For example, when you upgrade a Nebula Device firmware to the latest version using the site-wide Firmware management screen, this Nebula Device will be removed automatically from the count for # of devices.MSP > MSP cross-org manage > Firmware upgrades > Scheduled tasks
The following table describes the labels in this screen.
Label | Description |
|---|---|
Schedule | Click this to run the wizard to set a specific date and time to upgrade firmware to Nebula Devices in the selected organizations and sites. Nebula Devices are upgraded according to the time zone of the site they are in. |
Reset | Select one or more Nebula Devices, and then click Reset to remove the Nebula Devices from the scheduled task list. The Nebula Devices will follow the site-wide firmware management settings. |
Organization/Site/Device type/Model/Target version/Firmware status/Availability | Specify your desired filter criteria to filter the list of Nebula Devices. |
Export | Click this button to save the firmware upgrade scheduled tasks list as a CSV or XML file to your computer. |
| Drag the following column headings to change the order. Click the column heading to change the sorting, ascending or descending order. | |
* | Click this to select all the rows in this table. |
Organization | This shows which organization the Nebula Device is in. |
Site | This shows which site the Nebula Device is in. Click the site name to go to the site’s Firmware management: Overview. |
Device type | This shows the type of Nebula Device. |
Model | This shows the model name of the Nebula Device. |
# of devices | This shows the number of Nebula Devices in the organization for a particular Schedule status. Click this to change the schedule. |
Current firmware | This shows the version number of the firmware the Nebula Device is currently running. It shows N/A when the Nebula Device goes offline and its firmware version is not available. |
Target version | This shows the version number of the new firmware for the Nebula Device. |
Firmware status | The status shows Good if the Nebula Device is running a stable firmware and no immediate action is required. The status shows Warning if a newer firmware is available and immediate action is recommended. The newer firmware may contain security enhancements, new features, and performance improvements. The status shows Critical if a newer firmware is available and immediate action is required. The firmware may have security vulnerabilities or lack key performance improvements. The status shows Custom if the Nebula Device is running a firmware with specialized features unavailable to the general public. The status changes to Upgrading... after you click Upgrade Now to install the firmware immediately. |
Availability | This shows whether the firmware on the Nebula Device is Up to date, there is firmware update available for the Nebula Device (Upgrade available), or a specific version of firmware installed by Zyxel customer support (Locked). |
Schedule | This shows the date and time when a new firmware upgrade will occur. If there is no date nor time, it shows: • Follow upgrade time and the Nebula Device sticks to the site-wide schedule, or • No when the firmware on the Nebula Device is up-to-date, or • The Nebula Device goes offline and its firmware status is unavailable. A lock icon displays for a specific schedule created for the Nebula Device, which means upgrade of the Nebula Device firmware will not follow the time configured for all Nebula Devices in the site. |
 | Click this icon to display a greater or lesser number of configuration fields. |