Reset the Nebula Password

If you forget your Nebula portal login password and need to reset it, do the following:

1 In the Nebula portal Sign In page, click Forgot Password.

2 Enter your Zyxel Account’s email address, and then click Send.

A reset password email has been sent notification appears.

3 Click the link in the Request Password Reset to Login Zyxel email.

4 The following screen appears. Click Reset Password.

5 Enter the New Password. Use a minimum of 8 characters, including 0–9 a–z A–Z `~!@#$%&*(_+-={}|[];'"./<> ?). Then click Continue.

6 You will be transferred to the myZyxel portal. Click Update password.

Maintain Firmware

This section shows you how to update and maintain a Nebula Device’s firmware.

1 Go to the Site-wide > Configure > Firmware management > Overview screen. Under Settings, you can set different times to upgrade firmware for your Access Points, Switches, Security Routers, Firewalls, Security Gateways, and Mobile Routers in your site. Select the day and time of the week when NCC will detect if any new firmware is available. NCC will send out a reminder email to the administrator for the available updates. If the administrator does NOT perform the update, after the set period of time is over, NCC will automatically upgrade the firmware for the Nebula Devices in the site. Or select Upgrade now to upgrade immediately.

13 Go to Site-wide > Devices > Access points to check the Nebula AP’s Smart Mesh uplink band (Uplink) and the signal strength (Uplink signal). The Mesh link should use the 6 GHz Smart Mesh uplink band and a signal strength better than –75 dBm. See How to Position Multiple Nebula Devices (for Nebula Access Points only) for selecting the best position to minimize signal interference for multiple Nebula APs.

14 Configure an SSID for the Nebula AP. See Change the Default SSID and Password for more information on configuring an SSID.