• Introduction
  • NCC Overview
    • MSP (Managed Services Provider) Portal
    • Groups, Organizations, and Sites
    • Mobile Router, Firewall (Security Appliance), Switch, and Access Point
    • License Concept
  • Getting Started
    • Connect Nebula Managed Devices
    • Access the NCC Portal
  • NCC Portal Overview
    • Title Bar
    • Navigation Panel
  • Create Organization
  • Choose Organization
  • Cloud-Saving Mode
• Setup Wizard
  • Setup Wizard
    • Step1: Run the Wizard
    • Step 2: Create an Organization and Site
    • Step 3: Add Your Nebula Devices
    • Step 4: Upgrade your Nebula Device Firmware
    • Step 5: Set up your WiFi Network
    • Step 6: Set up a Guest WiFi Network
    • Step 7: Set up the Deployment Method
    • Step 8: View the Summary
    • Step 9: Activate the Trial License(s)
• Tutorials
  • Overview
  • Add a Nebula Device
  • Activate and Assign a License for a Nebula Device, Site, or Organization
    • Bundled License and Add-on License
    • License States
    • License Activation Process
  • Monitor a Site
  • Know What Licenses are Set to Expire in My Site or Organization
  • Renew an Expired License
  • Transfer Licenses
    • Select Transferable Licenses
    • Undo Assigning a License
    • Transfer a License to a Different Organization
    • Assign a License to a Nebula Device in the New Organization
    • Transfer a License to a Nebula Device in a New Organization
  • Reset the Nebula Password
  • Change an Organization and/or Site Name
  • Maintain Firmware
  • Assign an Administrator to Manage a Nebula Device
  • Transfer the Ownership of the Organization
  • Manage a Configuration Template
    • Create and Bind a Template Site/Setting
    • Duplicate and Import a Template Setting to a Site
    • Enable the Override Site-wide Configuration (Local Override) Feature
  • Activate an MSP License
  • Configure CNP/CNP Plus Security Services
    • Threat Protection
    • Application Visibility & Optimization
  • Delete an Organization
    • Remove All Nebula Devices
    • Transfer All Licenses
    • Delete All Sites
    • Delete All Administrators
    • Remove All Users
    • Delete the Organization
  • Remote Access VPN Setup
    • Create a VPN User
    • Enable the Remote Access VPN Rule for IPSec VPN Client
    • VPN Setup by the VPN Client
    • Import the VPN Configuration File
    • Open the VPN Tunnel
    • Set Up Two Factor Authentication to Bind the User Account
    • Check the Connection in Nebula by the Administrator
  • Route L2TP VPN Traffic
  • Resolve WiFi Connection Problems (for Nebula APs only)
  • Configure Voice VLAN (for Nebula Switches only)
    • Configure the Nebula Device Ports
    • Configure the Voice VLAN
  • Manage IPTV (for Nebula Switches only)
    • Set up the VLAN for IPTV
    • Define the Role of a Switch
    • Configure the Channel Profile and Naming
  • Enable IP Source Guard (for Nebula Switches only)
  • Set Up MAC Authentication With NCAS (for Nebula Switches only)
  • Set Up Dynamic VLAN With RADIUS (for Nebula Switches only)
  • Monitor Dynamic VLAN Using Event Logs (for Nebula Switches only)
  • Register a Nebula Device (mobile router) in Nebula
  • Using Collaborative Detection and Response (CDR)
  • Deploy With Nebula Native Mode (for Security Firewalls in Nebula)
  • Configure DHCP Domain Name (for Security Firewalls in Nebula)
• MSP
  • Overview
  • MSP Portal
  • Change Log
  • Create Organization
  • MSP Branding
  • Admins & Teams
    • Admins Screen
    • Teams Screen
    • Cross-org synchronization
  • MSP Alert Template
    • Alert Settings
• Group-wide
  • Introduction
    • Creating a Group
    • Group-Wide Menu
  • Monitor
    • Overview
    • Inventory
    • Change Log
  • Configure
    • Group Settings
    • Org-to-Org VPN
    • Administrators
• Organization-wide
  • Overview
  • Monitor
    • Organization Overview
    • Change Log
  • Configure
    • Organization Settings
    • Create Site
    • License & Inventory
    • Administrators
    • Cloud Authentication
    • Configuration Management
    • Configuration Template
    • Security Profile Sync
    • VPN Orchestrator
    • Firmware Management
• Site-wide
  • Monitor
    • Dashboard
    • Clients
    • WiFi Aid
    • Connection Log
    • Containment List
    • Map & Floor Plans
    • Topology
    • Vouchers
    • Cloud Intelligence Logs
    • Summary Report
    • Applications
  • Configure
    • General Settings
    • Collaborative Detection & Response
    • Quarantine Interface Configuration
    • Alert Settings
    • Add Devices
    • Firmware Management
    • Cloud Authentication
• Mobile Router
  • Overview
  • Configuration
    • Configuration: Edit
    • Home Networking
    • Cellular IP Passthrough
    • Firmware Status
  • Map/Photo
  • Live Tools
    • WAN Status
    • Cellular Info
    • LAN Stations
    • WLAN Stations
  • Backup & Restore
  • Network Usage and Connectivity
• Firewall
  • Overview
  • Monitor
    • Firewall
    • Clients
    • Event Log
    • VPN Connections
    • SecuReporter
    • Summary Report
  • Configure
    • Port
    • Interface
    • Routing
    • NAT
    • Site-to-Site VPN
    • Remote Access VPN
    • Security Policy
    • Security Service
    • Captive Portal
    • Authentication Method
    • Wireless
    • Firewall Settings
• Security Gateway
  • Overview
  • Monitor
    • Security Appliance
    • Clients
    • Event Log
    • VPN Connections
    • NSS Analysis Report
    • Summary Report
  • Configure
    • Interface Addressing
    • Link Aggregation Groups
    • Policy Route
    • Firewall
    • Security Service
    • Site-to-Site VPN
    • Remote Access VPN
    • Captive Portal
    • Network Access Method
    • Traffic Shaping
    • Gateway Settings
• Switch
  • Overview
  • Monitor
    • Switches
    • Clients
    • Event Log
    • IPTV Report
    • Surveillance
    • Surveillance Port Details
    • Summary Report
  • Configure
    • Switch Ports
    • ACL
    • IP & Routing
    • ONVIF Discovery
    • Advanced IGMP
    • Authentication
    • PoE Schedules
    • Switch Settings
• Access Point
  • Overview
    • Nebula Smart Mesh
    • Smart Mesh Network Topology
  • Monitor
    • Access Points
    • Clients
    • Event Log
    • Wireless Health
    • Summary Report
  • Configure
    • SSID Settings
    • SSID Advanced Settings
    • Captive Portal Customization
    • SSID Availability
    • Radio Settings
    • Traffic Shaping
    • Security Service
    • AP & Port Settings
• Help
  • Online documents
  • Troubleshooting Tips
    • Firewall Information
    • Data Policy
  • Device Function Table
  • Support Forum
  • Support Request
• Troubleshooting
  • Getting More Troubleshooting Help
  • NCC Live Chat

Introduction

Troubleshooting

Introduction

Introduction_MSPPortal

Introduction_GrpsORGsSites

Introduction_FirewallSwitchAP

Introduction_LicenseConcept

Introduction_LicenseConcept_LicenseSummary

Introduction_LicenseConcept_ORGLicenseTier

Introduction_LicenseConcept_ORGLicenseGracePeriod

Introduction_LicenseConcept_GeneralInfo

Introduction_GettingStarted

Introduction_NCCPortal

Introduction_MenuSummary

Introduction_Organization_Create

Introduction_Organization_Choose

Introduction_CloudSavingMode

SetupWizard

Tutorials

MSP

MSP_Portal

MSP_ChangeLog

MSP_CreateOrg

MSP_Branding

MSP_Admins&Teams

MSP_Admins&Teams_Admins

MSP_Administrator_Create

MSP_Admins&Teams_Teams

MSP_Team_Create

MSP_Cross-orgSynchronization

MSP_MSPAlerts

MSP_MSPAlerts_Configure

GroupWide

GroupWide_Group_Create

GroupWide_Monitor

GroupWide_Monitor_Inventory

GroupWide_Monitor_ChangeLog

GroupWide_Configure_Settings

GroupWide_Configure_Org-to-OrgVPN

GroupWide_Configure_Administrators

GroupWide_Configure_Administrator_Create

Organization

Organization_Monitor

Organization_Monitor_Sites

Organization_Monitor_SiteTags

Organization_Monitor_Devices

Organization_Monitor_ChangeLog

Organization_Configure

Organization_Configure_Settings

Organization_Configure_CreateSite

Organization_Configure_License&Inventory

Organization_Configure_License&Inventory_AddDevice

Organization_Configure_License&Inventory_FWUpgrade

Organization_Configure_License&Inventory_AddLicense

Organization_Configure_License&Inventory_InstallWiz

Organization_Configure_License&Inventory_Device

Organization_Configure_License&Inventory_License

Organization_Configure_License&Inventory_Trial

Organization_Configure_License&Inventory_ChangeLog

Organization_Configure_License&Inventory_PurchaseHistory

Organization_Configure_Administrator

Organization_Configure_Administrator_Create

Organization_Configure_CloudAuthentication

Organization_Configure_CloudAuthentication_CreateUser

Organization_Configure_CloudAuthentication_MAC

Organization_Configure_CloudAuthentication_MAC_Create

Organization_Configure_CloudAuthentication_DPPSK

Organization_Configure_CloudAuthentication_DPPSK_Add

Organization_Configure_CloudAuthentication_DPPSK_BatchCreate

Organization_Configure_ConfigurationMgmt

Organization_Configure_ConfigurationTemplate

Organization_Configure_SecurityProfileSync

Organization_Configure_VPNOrchestrator

Organization_Configure_FirmwareMgmt

SiteWide_Monitor

SiteWide_Monitor_Dashboard

SiteWide_Monitor_Client

SiteWide_Monitor_WiFiClient_Details

SiteWide_Monitor_WiredClient_Details

SiteWide_Monitor_Client_ConnectionLog

SiteWide_Monitor_ContainmentList

SiteWide_Monitor_Map&FloorPlan

SiteWide_Monitor_Topology

SiteWide_Monitor_Voucher

SiteWide_Monitor_CloudIntelligenceLog

SiteWide_Monitor_SummaryReport

email report

SiteWide_Monitor_Application

SiteWide_Configure

SiteWide_Configure_GeneralSetting

SiteWide_Configure_CDR

SiteWide_Configure_CDR_Containment_Quarantine

SiteWide_Configure_AlertSetting

SiteWide_Configure_AddDevice

SiteWide_Configure_FirmwareMgmt

SiteWide_Configure_CloudAuthentication

SiteWide_Configure_CloudAuthentication_User

SiteWide_Configure_CloudAuthentication_MAC

SiteWide_Configure_CloudAuthentication_DPPSK

MR

MR_Configuration

MR_Configuration_Edit

MR_Configuration_HomeNetworking

MR_Configure_CellularIPPassthrough

MR_Conifguration_FirmwareStatus

MR_Map_Photo

MR_LiveTools

MR_LiveTools_WANStatus

MR_LiveTools_CellularInfo

MR_LiveTools_LANStations

MR_LiveTools_WLANStations

MR_Backup_Restore

MR_NetworkUsage_Connectivity

Firewall

Firewall_Monitor

Firewall_Monitor_Firewall

Firewall_Monitor_Client

Firewall_Monitor_EventLog

Firewall_Monitor_VPNConnection

Firewall_Monitor_SecuReporter

Firewall_Monitor_SummaryReport

Firewall_Configure

Firewall_Configure_Port

Firewall_Configure_Interface

Firewall_Configure_Interface_WAN

Firewall_Configure_Interface_LAN

Firewall_Configure_Interface_LAN_DHCPoption

Firewall_Configure_Routing_PolicyRoute

Firewall_Configure_Routing_PolicyRoute_Add

Firewall_Configure_Routing_StaticRoute

Firewall_Configure_Routing_WANLoadBalancing

Firewall_Configure_NAT

Firewall_Configure_Site-to-SiteVPN

Firewall_Configure_Site-to-SiteVPN_IPsecPolicy

Firewall_Configure_RemoteAccessVPN

Firewall_Configure_RemoteAccessVPN_Policy

Firewall_Configure_SecurityPolicy

Firewall_Configure_Firewall_ApplicationProfile

Firewall_Configure_Firewall_ContentFilterProfile

Firewall_Configure_Firewall_ScheduleProfile_Create

Firewall_Configure_SecurityService

Firewall_Configure_SecurityService_ContentFilter_Add

Firewall_Configure_SecurityService_ApplicationPatrol_Add

Firewall_Configure_CaptivePortal

Firewall_Configure_CaptivePortal_CustomTheme

Firewall_Configure_AuthenticationMethod

Firewall_Configure_Wireless

Firewall_Configure_FirewallSettings

Firewall_Configure_FirewallSettings_DynamicDNS

Firewall_Configure_FirewallSettings_SIPALG

Firewall_Configure_FirewallSettings_Advanced

Gateway

Gateway_Monitor

Gateway_Monitor_SecurityGateway

Gateway_Monitor_Client

Gateway_Monitor_EventLog

Gateway_Monitor_VPNConnection

Gateway_Monitor_NSSAnalysisReport

Gateway_Monitor_SummaryReport

Gateway_Configure

Gateway_Configure_InterfaceAddressing

Gateway_Configure_InterfaceAddressing_LocalLAN

Gateway_Configure_InterfaceAddressing_LAG

Gateway_Configure_InterfaceAddressing_LocalLAN_DHCP

Gateway_Configure_InterfaceAddressing_StaticRoute

Gateway_Configure_PolicyRoute

Gateway_Configure_PolicyRoute_Add

Gateway_Configure_Firewall

Gateway_Configure_Firewall_ApplicationPatrol

Gateway_Configure_Firewall_ScheduleProfile_Create

Gateway_Configure_SecurityService

Gateway_Configure_Site-to-SiteVPN

Gateway_Configure_Site-to-SiteVPN_IPSecPolicy

Gateway_Configure_RemoteAccessVPN

Gateway_Configure_CaptivePortal

Gateway_Configure_CaptivePortal_CustomTheme

Gateway_Configure_NetworkAccessMethod

Gateway_Configure_TrafficShaping

Gateway_Configure_GatewaySettings

Gateway_Configure_GatewaySettings_Advanced

Switch

Switch_Monitor

Switch_Monitor_Switch

Switch_Monitor_Switch_Details

Switch_Monitor_Switch_Details_PoE

Switch_Monitor_Switch_Details_Port

Switch_Monitor_EventLog

Switch_Monitor_IPTVReport_EmailReport

Switch_Monitor_IPTVReport_ChannelInfo

Switch_Configure_SwitchPort

Switch_Configure_SwitchPort_Edit

Switch_Configure_IP&Routing_IPInterface_Add

Switch_Configure_IP&Routing_StaticRoute

Switch_Configure_AdvancedIGMP_IGMPFilteringProfile_Add

Switch_Configure_AdvancedIGMP_PortSettings

Switch_Configure_PoESchedule_Create

AP

AP_Monitor

AP_Monitor_AccessPoint

AP_Monitor_AccessPoint_Details

AP_Monitor_Client

AP_Monitor_Client_Details

AP_Monitor_EventLog

AP_Monitor_WirelessHealth

AP_Monitor_SummaryReport

AP_Configure

AP_Configure_SSID

AP_Configure_SSIDSettings

AP_Configure_CaptivePortal

AP_Configure_CaptivePortal_Edit

AP_Configure_SSIDAvailability

AP_Configure_RadioSettings

AP_Configure_TrafficShaping

AP_Configure_SecurityService

AP_Configure_AP&PortSettings

AP_Configure_AP&PortSettings_Edit

Help_OnlineDocuments

Help_FirewallInformation

Help_DataPolicy

Help_DeviceFunctionTable

Help_SupportForum

Help_SupportRequest

Trouble